Terms and Conditions / Privacy Policy

Terms and Conditions

o8Experience offers great services with high reviews. In order to maintain our high quality service, we would like to share and have our guests’ agreement for the following terms and conditions.

Cancellation fees are as follows:

  • 14+ days before tour date: full refund of tour fees minus any processing fees.
  • 8 to 13 days before original tour date: 50% refund of tour fees minus any processing fees.
  • We cannot accept cancellations within 7 days or less prior to tour date: and we offer no refund in that time frame

Please note, due to the cost of online payment providers any refunds for cancellations will exclude a processing fee of 10% of the total refund amount. Payment processing may take 5-7 business days to credit to your account.

o8Experience is not liable for theft or bodily injury that a participant suffers. We are not responsible for no shows or late arrivals. Please book a tour with sufficient time to arrive. Please check the meeting point information on our tour pages to know where to meet us.

The tours run on a pre-determined schedule and the participant is responsible for keeping up with the tour. We are not responsible for a participant’s physical condition or choice of attire that may affect his ability to keep up. We may walk about 2 or more kilometers.

Changes to tours and spots we visit may occur due to schedules of restaurants, public holidays, weather conditions and other unforeseen circumstances. Applicable substitutions will be made in this case.

There are no free participants (except children under 2 years old). There are no discounts for participants that do not eat and simply accompany another guest. We must abide by this condition to ensure that everyone’s experience is respected. We will try our best to make sure guests with dietary concerns and restrictions are able to enjoy our tours as well.

People who have allergies and dietary restrictions may join the tours; however please keep in mind that we cannot make a 100% allergy free food guarantee since all the food is prepared in the same kitchens that do not belong to o8Experience. Cross-contamination/ Cross-contact is possible. Most restaurants in Japan are unfamiliar and unable to make provisions for serious cross-contact allergies.

Privacy Policy

Who we are

Our website address is: https://o8experience.com.
What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms
Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics
Who we share your data with
How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information
Additional information
How we protect your data
What data breach procedures we have in place
What third parties we receive data from
What automated decision making and/or profiling we do with user data
Industry regulatory disclosure requirements