Terms and Conditions
o8Experience offers great services with high reviews. In order to maintain our high quality service, we would like to share and have our guests’ agreement for the following terms and conditions.
Cancellation fees are as follows:
- 7+ days before tour date: full refund of tour fees minus any processing fees.
- 3 to 6 days before original tour date: 50% refund of tour fees minus any processing fees.
- We cannot accept cancellations within 48 hours or less prior to tour: and we offer no refund in that time frame
Please note, due to the cost of online payment providers any refunds for cancellations will exclude a processing fee of 10% of the total refund amount. Payment processing may take 5-7 business days to credit to your account.
o8Experience is not liable for theft or bodily injury that a participant suffers. We are not responsible for no shows or late arrivals. Please book a tour with sufficient time to arrive. Please check the meeting point information on our tour pages to know where to meet us.
The tours run on a pre-determined schedule and the participant is responsible for keeping up with the tour. We are not responsible for a participant’s physical condition or choice of attire that may affect his ability to keep up. We may walk about 2 or more kilometers.
Changes to tours and spots we visit may occur due to schedules of restaurants, public holidays, weather conditions and other unforeseen circumstances. Applicable substitutions will be made in this case.
There are no free participants (except children under 2 years old). There are no discounts for participants that do not eat and simply accompany another guest. We must abide by this condition to ensure that everyone’s experience is respected. We will try our best to make sure guests with dietary concerns and restrictions are able to enjoy our tours as well.
People who have allergies and dietary restrictions may join the tours; however please keep in mind that we cannot make a 100% allergy free food guarantee since all the food is prepared in the same kitchens that do not belong to o8Experience. Cross-contamination/ Cross-contact is possible. Most restaurants in Japan are unfamiliar and unable to make provisions for serious cross-contact allergies.
Who we are
Our website address is: https://o8experience.com.
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