Cancellation Policy
Cancellation Policy
This cancellation policy applies to group tours and private tours operated by o8Experience LLC. Please review the terms below before completing your booking.
Group Tours
Refunds are calculated based on the scheduled tour start time. The cancellation time is determined by when the cancellation request is received by o8Experience, Japan local time.
| Notice Received Before Tour Start | Refund |
|---|---|
| 14 days or more | 90% |
| 8 to 13 days | 70% |
| 4 to 7 days | 60% |
| 1 to 3 days | 40% |
| Less than 24 hours / no-show | No refund |
The refund percentages above include a non-refundable 10% payment processing and administrative fee, including credit card, payment gateway, and transaction costs. No additional payment processing fee will be deducted from the refund amount.
Refunds typically take 5–7 business days to appear in your account. Rescheduling or credit toward a future booking may be offered at our discretion, subject to availability.
On-time departure: Tours depart on time. Guests should arrive 5–10 minutes early. We may wait up to 10 minutes after the scheduled meeting time. Late arrivals after this time will be treated as a no-show and are not eligible for a refund or same-day reschedule.
Private Tours
A non-refundable deposit is required to confirm a private tour. Once the itinerary is finalized, full payment is required to secure the booking. Until full payment is received, tour dates, guides, vehicles, and arrangements are not guaranteed.
Deposit: Non-refundable once paid, except when the tour is cancelled by o8Experience.
| Season / Notice Received | Refund |
|---|---|
| Peak Season Oct 1 – Apr 30: 120 days or more | 40% |
| Peak Season: within 119 days | No refund |
| Regular Season May 1 – Sep 30: 90 days or more | 40% |
| Regular Season: within 89 days | No refund |
The refund percentages above include a non-refundable 10% payment processing and administrative fee. No additional payment processing fee will be deducted from the refund amount.
Date changes or credit toward a future private tour may be considered at our discretion, subject to guide, vehicle, and itinerary availability.
Company Cancellations & Safety
If o8Experience cancels a tour due to safety concerns, severe weather, road closures, guide or vehicle issues, or other circumstances preventing tour operation, guests will be offered either a full refund or the option to reschedule, subject to availability.
Direct Booking Benefit
Bookings made directly through our website receive our lowest available price. These terms help us maintain small-group quality, secure guides and vehicles in advance, and keep direct booking prices lower than OTA prices.
o8Experience LLC